Frequently asked questions
The things people ask most before a job starts. Questions about a specific service are answered on that service’s page.
What areas do you serve?
We’re based in Elberton and Gwinnett County and work across Northeast Georgia and Metro Atlanta, including Elbert, Hart, Madison, Oglethorpe, Wilkes, Athens-Clarke, Oconee, Jackson, Barrow, Hall and Gwinnett counties. We travel up to 250 miles for the right job, so ask if you don’t see your county.
How do I get an estimate?
Use the estimate form or call us. Tell us the property location, what you need done and roughly how big the area is. Photos help us give you a faster, more accurate price.
Are you licensed and insured?
Yes. We’re licensed, bonded and insured, with general liability, workers’ comp and commercial auto coverage.
Do you take small jobs?
Yes. A single culvert, a load of gravel spread on a driveway or one stubborn stump are all jobs we take. Small jobs can sometimes be combined with nearby work to keep the cost down.
How soon can you start?
Most jobs start within about a week of an accepted estimate. Weather and the time of year can move that, and we’ll keep you updated.
How fast do you reply to estimate requests?
Usually the same day. If you send a request after hours or on Sunday, expect to hear from us the next business day.
Do you handle emergencies and storm cleanup?
Yes. For downed trees, washouts and other storm damage, call us and we’ll get to you as quickly as we can.
What about rain?
Working wet clay damages the ground and the result. If it rains, we wait until the site dries out enough to work, then pick back up. It protects your property and the quality of the job.
Do I need to be home during the work?
Not usually. We need clear access to the property and to know where property lines, septic systems and any private underground lines are before we start.
Who handles permits?
Permits are the property owner’s or builder’s responsibility, but we’re happy to tell you what is typically required for your type of project in your county.
Do you charge for travel?
Sometimes. Jobs farther from our bases in Elberton and Gwinnett County may include a mileage fee. It depends on the distance and the job, and we always agree on it with you up front so it’s on your written estimate. Many closer jobs have no travel charge.
How do I pay?
We accept cash, check, credit and debit cards, Zelle, Venmo and Cash App. A deposit may be required to get larger jobs on the schedule, and the payment terms are on your written estimate.
Cost and how-to guides
Service questions
Still have a question?
Send us the location and a few details (photos help) and we’ll get back to you to talk about the job and give you a free estimate.